Frequently Asked Questions
Read more about scheduling the initial screening appointment. No appointment is required if you are experiencing an urgent or crisis situation. You may walk into CAPS, and you will be seen on the same day.
If you have never been to CAPS, or it has been more than 6 months since your last appointment, you will need to schedule an initial screening appointment by using the online Patient Portal or by calling our office during business hours at 706-542-2273. If you are a current client and need to schedule an appointment, please contact our office. Only the initial screening appointment can be made by using the online Patient Portal.
CAPS clinicians cannot release information about you, even whether you are a current or former CAPS client, without your written consent. Exceptions to this may occur in situations when there is an immediate threat to your life or welfare or to the life or welfare of another person. Read more about CAPS confidentiality policies.
Your CAPS records do not become part of your academic record. CAPS clinicians cannot release information about you, even whether you are a current or former CAPS client, without your written consent. Exceptions to this may occur in situations when there is an immediate threat to your life or welfare or to the life or welfare of another person. Read more about CAPS confidentiality policies.
Read more about resources for UGA faculty and staff. If you would like to consult with CAPS about a situation that concerns you, during regular business hours (Monday through Friday, 8am to 5pm) you may contact our office at (706) 542-2273 and ask to speak to a walk-in clinician or a member of the CAPS leadership team. For after-hours crisis consultation you may contact the UGA Police Department at (706) 542-2200 and ask to speak to the CAPS on-call clinician. Read more about CAPS consultation services.
If you would like to consult with CAPS about a situation that concerns you, during regular business hours (Monday through Friday, 8am to 5pm) you may contact our office at (706) 542-2273 and ask to speak to a walk-in clinician or a member of the CAPS leadership team. For after-hours crisis consultation you may contact the UGA Police Department at (706) 542-2200 and ask to speak to the CAPS on-call clinician. Read more about CAPS consultation services.
Costs and Billing
Read more about the UHC student health fee.
Clients may pay for CAPS fees out-of-pocket, have charges billed to their UHC account, or have the option of requesting that the UHC submit CAPS charges to their health insurance providers. Read more about UHC costs.
Emergencies and Crisis Situations
CAPS provides crisis services 24 hours a day, 365 days a year for urgent situations (e.g. you are thinking about harming yourself or another person, you are in so much distress that you are unable to function in your daily activities, or you cannot keep yourself safe). During regular business hours students in crisis may call CAPS at 706-542-2273 and speak with a clinician or walk into CAPS with no appointment required and be seen by a clinician. After-hours and on weekends or holidays, support is available by calling CAPS directly at 706-542-2273. For imminently life threatening situations, please contact 911. Read more about costs.
Location and Hours
The wait time for an initial appointment may be several weeks.
We ask individuals who primarily are interested in medication to be open to a referral to a CAPS clinician for counseling if it is recommended. We can assist with referrals to outside psychiatric providers if you are not interested in pursuing counseling at CAPS if it recommended.
Clients are not required to take medication, and not all clients need medication.
For the initial psychiatric evaluation you will meet with one of CAPS psychiatric providers for about 50 minutes to discuss symptoms you may be experiencing and how those symptoms are affecting you. The psychiatric provider may make a recommendation for medication if it is determined to be appropriate for you. Recommendations for medication do not obligate you to take the medication.
If you already are prescribed psychiatric medication from a provider outside of CAPS you may be able to transfer your medication management to CAPS. Transfer of medication is not permitted without first having an initial screening appointment. Individuals who are interested in transferring medication should maintain a relationship with their current care provider and an adequate supply of medication and as this process could take several weeks.
If you have concerns about your CAPS clinician, we ask that you first talk to him/her to try to come to a resolution. If you find that you just are not a good fit for your clinician, CAPS does permit reassignment to another clinician but discourages multiple requests for reassignment.
Yes. We all experience times when we could use some extra emotional support, even when we have concerns that we do not think are “serious.” Some students choose to seek out this support at CAPS.
While mental health concerns may impact academic functioning, CAPS is not a primary resource on campus for academic counseling. The Division of Academic Enhancement provides a wide range of services designed to support students’ academic efforts.
There are many things you can do to get the most out of your experience at CAPS. We suggest first making your services at CAPS a priority. This includes regularly attending your appointments and being on time for your appointments. Be an active participant in your sessions, and communicate openly and honestly about what you are feeling. Remember to be patient with yourself and with the counseling process.
There are many indicators that may mean CAPS could be a resource for you, including, but not limited to:
- You feel your emotions are intense.
- You have experienced something you can’t stop thinking about.
- You feel isolated.
Your grades are suffering because of your concerns.
- You are using alcohol or other drugs to cope with your problems.
- You are not eating or sleeping.
- Your relationships are strained.
You are worrying all of the time.
- Someone has expressed concern about you.
Our clinicians may be able to provide ongoing clients with documentation in support of a hardship withdrawal. CAPS does not provide this kind of documentation to students who are not already current CAPS clients.
During the initial screening appointment we will listen to your concerns, discuss options for services, and collaborate with you on a plan which may include one or more of CAPS services or referral to services that can better meet your needs.
The terms counseling and psychotherapy have similar meanings and often are considered to be synonymous. At CAPS we tend to use these terms interchangeably.
Read more about all of the workshops offered through #BeWellUGA.